PRIVACY POLICY

GLOBALPARK PRIVACY POLICY

GlobalPark values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the GlobalPark app and services, including our wallet, Drive-In Drive-Out (DIDO), Season Parking, and Valet services. This Policy is prepared in compliance with the Personal Data Protection Act 2010 (Malaysia) and in alignment with our partnership with FassPay.

Information We Collect
- Personal details such as name, contact information, identification details, and vehicle registration number.
- Wallet and transaction data including top-ups, payments, and refunds.
- Vehicle and parking data such as entry/exit times, locations, and season parking subscriptions.
- Device, network, and usage data including IP address, cookies, and analytics information.
How We Use Your Information
- To provide and improve GlobalPark services, including wallet, valet, season parking, and DIDO features.
- To process payments, verify transactions, and manage your account.
- To personalize your app experience and provide relevant updates.
- To comply with applicable laws, regulations, and enforcement requirements.
- To provide customer support and resolve disputes.
- To send marketing and service-related communications (with opt-out options).
Disclosure of Information
- Shared with FassPay, our Wallet partner, for payment processing and wallet management.
- Disclosed to service providers, parking operators, and regulatory authorities when necessary.
- Shared with business partners where you have given explicit consent.
- Required disclosure to law enforcement or regulators where legally necessary.
Marketing & Communication
- We may send you notifications, promotions, and updates related to GlobalPark services.
- You may opt out of receiving marketing communications at any time.
Security Measures
- We implement industry-standard security safeguards, including encryption and restricted access.
- Data is retained only as long as necessary to fulfill service obligations or as required by law.
- Please note that no method of internet transmission is completely secure, and we cannot guarantee absolute security.
User Rights
- You have the right to access, correct, and update your personal data.
- You may withdraw consent for certain uses of your data.
- You may request to limit the processing of your data, subject to legal obligations.
- You may lodge a complaint with the relevant authority if you believe your rights are violated.
Cookies & Tracking
- We use cookies and similar technologies to enhance user experience on our website and app.
- You can manage or disable cookies through your browser settings.
Third-Party Links
- Our app or website may contain links to third-party websites or services.
- We are not responsible for the privacy practices of these third parties.
Contact Information
For privacy-related inquiries or to exercise your rights, please contact us:
- GlobalPark: 1-300-88-7275 (within Malaysia only) or 603-78639779 (Overseas call) or send email to support@globalpark.ai
Cross-Reference to FassPay Privacy Policy
For all wallet-related services and transactions facilitated through FassPay, the FassPay Privacy Policy shall apply in addition to this GlobalPark Privacy Policy. In the event of any inconsistency between the two, the provisions of FassPay’s Privacy Policy prevail insofar as they relate to wallet services and compliance with regulatory requirements.

FASSPAY PRIVACY POLICY

GENERAL
1. This Privacy Policy (“Privacy Policy”) is provided by FASS PAYMENT SOLUTIONS SDN BHD (a fully owned subsidiary of SOFT SPACE SDN BHD) (“FASSPAY”, “we” or “us”) in collaboration with EDISIJUTA PARKING SDN. BHD. (‘’EDISIJUTA PARKING’’) for the provision of E-Wallet and E-Payment solutions.
  - This Privacy Policy describes how and when we collect your personal information, what information may be used for, who uses it, when and to whom it may be disclosed to, how you can access your details and seek correction of your details, the control of your own personal information and how you can contact us.
  - By visiting GlobalPark’s mobile application, GlobalPark (Play Store/Apple Store), https://globalpark.ai/ or www.fasspay.com, you are deemed to have read and agreed to be bound by this Privacy Policy.
NOTICE
1. This Privacy Policy serves as a notice pursuant to the Personal Data Protection Act 2010.
  - We may, in our sole discretion, amend, revise, vary, modify or update this Privacy Policy from time to time to reflect any changes to our privacy practices. We will notify you of these changes to our Privacy Policy on our mobile application or website (“Website”). In any case, an updated version of this Privacy Policy is always available on our Website at all times. Please check our Website regularly for any updates to our Privacy Policy.
INFORMATION COLLECTION AND USE
1. We may collect and hold personal information/data about you, that is, information that can identify you, including but without limitation your full name, postal and email address, other contact details, identification details, payment details, IP Address, network information, device and user identifiers, financial account details and other information relevant to us providing you with the services which we receive from you through your relationship with us (for example information provided by you in application forms, agreements signed with us, verbal or written communications with us and our authorized representatives etc.), our Website, mobile application, customer service centre, walk-in or distribution channels and other distribution channels (“Personal Information”).
2. You are responsible for ensuring that the Personal Information you provide us is accurate, complete and not misleading and that such Personal Information is kept up to date.
3. We may collect Personal Information in one or more of the following circumstances or purposes:
  - to provide you the products and services we offer. This will include using data to improve and personalize your experience and to notify you about important changes or developments to the features, about your account, security updates and latest notifications;
  - to send you information on products and services, special promotional offers, newsletters, customer survey forms and/or notifications;
  - to share your personal data with your consent or as necessary to complete any transaction or provide any product(s) you have requested or authorized, when required by law or to respond to legal process; to protect our customers; to maintain the security of our products; and to protect the rights or intellectual property of FASSPAY.
  - to conduct internal activities, administrative, operational, marketing, planning, product or service development, troubleshooting and research requirements;
  - to provide you with information on products and services of our business partners;
  - for communications to ensure customer satisfaction, which may include conducting surveys to improve the quality of our products and services, responding to inquiries and complaints, and to resolve disputes or enforce our terms and conditions, including the terms and conditions relating to the products and/or services;
  - maintaining your card account history for present and future reference;
  - to assess your application(s)/request(s) for our products and services;
  - to verify your financials;
  - to conduct credit checks (including but not limited to upon an application for credit and upon periodic or special review of the credit which normally will take place one or more times each year) and obtaining or providing credit references; or
  - for any purpose made known to you at the time of collection of your personal information (collectively, referred to as “Purposes”).
4. We may disclose your Personal Information to:
  - our related corporations, affiliates, subsidiaries, associates, contractors, licensees, advisors, vendors, service providers, merchants, strategic partners, third party contractors, third party service providers whether located within or outside Malaysia;
  - payment network operators (including credit card companies), governmental agencies, regulatory authorities (including Bank Negara Malaysia) and their appointed personnel, whether located within or outside Malaysia for the Purpose;
  - your advisers (including but not limited to accountants, auditors, lawyers, financial advisers or other professional advisers) were authorised by you;
  - any credit reporting agencies or credit reference agencies; or any actual or proposed assignee, participant, sub-participant or transferee of any of our rights or obligations.
5. Please note that it is necessary for us to process your personal information for the Purpose, and without which we will not be able to provide the product and/or service that you have requested from us or to perform and/or carry out any of the abovementioned Purposes. If you fail to provide us with Personal Information stated in paragraph 3.1 above, we may not be able to perform and/or carry out any of the Purposes.
MARKETING AND PROMOTIONAL COMMUNICATIONS
1. We may use the Personal Information provided by you and disclose the same to other third parties with whom we have commercial relationships, for marketing, advertising and related purposes and to send you information on products and services, special or promotional offers, newsletters or customer survey forms and questionnaires unless you have indicated that you do not wish to receive such materials.
2. You may opt out of receiving any communications from us at any time by clicking on the “unsubscribe link” on the relevant email communications or notifying us at the address/telephone number/e-mail address provided in Clause 9 of this Privacy Policy.
SECURITY OF YOUR PERSONAL INFORMATION
1. We will take reasonable steps to protect any Personal Information we receive from you from misuse, loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form or retain third parties to hold that information on our behalf. Where required by applicable laws, Personal Information will be destroyed or de- identified when no longer needed.
2. However, as the Website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us and you do so at your own risk.
LINKS TO OTHER WEBSITES
1. Our Website may contain links to websites operated by third parties (“Third Party Websites”). We are not responsible for the privacy practices or the content of Third Party Websites. Third Party Websites are responsible for informing you about their own privacy practices.
ACCESS AND CORRECTION
1. You may request access to any Personal Information we hold about you or any third party who holds your Personal Information at any time by contacting us at our contact details provided in Clause 9 of this Privacy Policy. Where we hold information that you are entitled to access, we will endeavour to provide you with suitable means of accessing it.
2. If you believe that the Personal Information we hold about you is incorrect, incomplete or inaccurate, then you may request in writing to amend it. We will consider if such Personal Information requires amendment. If we do not agree that there are grounds for amendment, then we will inform you within twenty-one (21) days upon receipt of your request that amendment is not required. You may also, at any time hereafter, request, in writing, to limit the processing of your Personal Information (including personal data of others provided by you).
3. In accordance with the Personal Data Protection Act 2010, and to the extent not limited by any other applicable law (if applicable), we may refuse to comply with your request for correction to the Personal Information and give you a reason for our refusal.
COOKIES
1. We may use cookies, tracking codes and similar technologies (which stay within your device) in our mobile application or Website to:
  - maintain your session and required details during the application, subscription, registration process and during transactions;
  - collect website usage data for statistical/analytics purposes;
  - and direct you to the correct landing page based on your geo-location
2. You may adjust the setting on your browser and/or mobile device to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. Our Website will not function properly if the cookie setting is disabled and it will not be FASSPAY’s responsibility if it impacts your experiences with our products.
CONTACTING US
If you have any questions about our Privacy Policy, or any concerns or a complaint regarding the treatment of your privacy by us pursuant to the Personal Data Protection Act 2010, please contact us via telephone, registered mail or email (which must be sent from your email address that you registered with us) at:

EDISIJUTA PARKING SDN. BHD.
Leisure Commerce Square;
Suite 606 Level 6, Block A4;
Jln PJS 8/9, Pjs 8, 46150, Petaling Jaya, Selangor, Malaysia.

TEL : 1-300-88-7275 (within Malaysia only) or 603-78639779 (Overseas call)
Email : support@globalpark.ai

FASS PAYMENT SOLUTIONS SDN BHD
Unit 15-15, 2A, Q Sentral, Jalan Stesen Sentral 2,
Kuala Lumpur Sentral, 50470 Kuala Lumpur,
Malaysia.

TEL : 03-7494 1222
Email : wallet.support@fasspay.com