Terms & Conditions

DEFINITIONS 

For the purpose of these Terms of Use, Cardholder Agreement and Product Disclosure Sheet (as applicable), the following shall have the meanings as defined below: 

“AMLA” : Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001; 

“BNM” : Bank Negara Malaysia; 

“Fasspay” : means Fass Payment Solutions Sdn Bhd (Company Registration No.: 201201032773 (1017261-P), licensed e-money issuer in Malaysia; 

“Mobile Application” or “Application” or “App” : means GlobalPark; 

“Partner” : means GlobalPark Edisijuta Parking Sdn. Bhd. (Company Registration No.: 200101005573 (541329-K)); 

“Terms of Use” : means the Terms and Conditions stated herein; 

“Terms of Use URL” : means Fasspay Term Of Service; 

“User” : means you or the individual using the GlobalPark White Label E-Wallet as defined below; 

“GlobalPark” or “Service” : Means GlobalPark’s White Label E-wallet provided by Partner in collaboration with Fasspay; 

TERMS AND CONDITIONS FOR USERS OF GLOBALPARK WHITE LABEL E-WALLET 

Last updated: 2 July 2021 
 

Important - Please read the following terms and conditions carefully. By using the Service (as defined below) provided or supplied by Fasspay in collaboration with Partner, you agree that you have read, understood, accepted and agreed with the terms and conditions herein and the Personal Data Protection Policy for Users of GlobalPark e-wallet (“Privacy Policy”). You further agree to the representations made by yourself below. If you do not agree to the representations or deem that you do not fall within the Terms and Conditions of the Service and/or the Privacy Policy and wish to discontinue using the Service, please do not use the Application or the Service. 
 

This Terms and Conditions for Users of GlobalPark e-wallet (“Terms of Use”) shall constitute a legal agreement between you (the “User”), the Partner and Fasspay (“Agreement”). The Partner and Fasspay shall be referred to collectively in this Agreement as the “Parties” and individually as “Party”. 
 

By using the GlobalPark e-wallet supplied to you by Fasspay, and downloading, installing or using the Service, Partner’s mobile application or any associated software or platform provided and/or supplied by Partner and/or Fasspay (“Software”) which purpose is to enable persons seeking to establish an account with the Partner and use GlobalPark e- wallet, a designated payment instrument issued by Fasspay under the Financial Services Act 2013 and regulated by Bank Negara Malaysia (“BNM”) and or other product or services provided and/or supplied by Fasspay, its parent entity Soft Space Sdn. Bhd., the Fasspay group of companies, subsidiaries and related entities (collectively referred to as “Fasspay Group”), you hereby expressly acknowledge and agree to be bound by this Terms of Use, the Privacy Policy, the Product Disclosure Sheet for GlobalPark White Label E-Wallet. You are aware and agree that Fasspay may, at its sole discretion, from time to time and at any time, update or revise the Terms of Use, the Privacy Policy and the Product Disclosure Sheet published at Terms of Use URL or through Partner’s mobile application. Your continued use of the Service shall be deemed to be your express acceptance of any revised Terms of Use, revised Privacy Policy and revised Product Disclosure Sheet. You should check the Terms of Use URL from time to time if you wish to review the changes to the Terms of Use and the Privacy Policy. 

1.USE OF GLOBALPARK E-WALLET 

1.1 GlobalPark e-wallet or the Service is provided by the Partner in collaboration with Fasspay. GlobalPark e-wallet is an electronic wallet platform (“e-wallet”) operated by Fasspay that allows you to make in-App digital payments at product and service providers, merchants and agents’ point-of-sale terminals or readers lawfully accepting payments using GlobalPark e-wallet within Partner’s Mobile Application, provided always that no payments in violation of the Terms of Use shall be permitted. 

1.2 You may use GlobalPark e-wallet to make payments only where GlobalPark e-wallet is lawfully accepted. 

1.3 By using and/or by your continuous use of GlobalPark e-wallet or any related product and/or services provided by Fasspay Group, you are deemed to have agreed to all relevant and applicable terms and conditions including without limitation, this Terms of Use and the Privacy Policy. 

1.4 You are responsible to ensure that your mobile device is, at all times, updated with the latest version of Operating System (OS) required to support GlobalPark e-wallet. 
 

2. GLOBALPARK E-WALLET ACCOUNT ELIGIBILITY 

2.1 To use GlobalPark e-wallet, you must register for a GlobalPark e-wallet account with the Partner. You shall provide the Partner, with the necessary identification documentation, through Partner’s Mobile Application in order for us to assess your eligibility for a GlobalPark e-wallet account. You must be of 12 years old and above to qualify for a GlobalPark e-wallet account. In the event you are under the age of 18 years old, you hereby expressly agree that you have obtained the permission, consent and/or approval from your parents and/or lawful guardian to register for a GlobalPark e-wallet account and/or to use GlobalPark e-wallet. 

2.2 You must provide current, complete and accurate information and maintain such information as current and accurate during your use of GlobalPark e-wallet. The Parties may require you to provide additional information as a condition for the continuous use of GlobalPark e-wallet or to allow you to use other products and/or services offered by the Parties, or to determine whether to disallow your use of GlobalPark e-wallet. You agree to provide such information as required or requested by the Parties, including information necessary to validate your identity or confirm the authenticity of any banking account which you register with your GlobalPark e-wallet account. 
 

3. RELATIONSHIP AND RESPONSIBILITIES 

3.1 Fasspay is a digital wallet payment service provider. Fasspay’s services cover the hosting, creation, maintenance and provision of its mobile wallet services including without limitation, GlobalPark e-wallet. As a digital wallet service provider, Fasspay will: 

• Maintain a separate account (with the equivalent of a trust service provider) to hold your funds apart from Fasspay’s corporate funds. 
• Perform the transfer of funds to a third party account from your GlobalPark e-wallet account upon your instruction through your GlobalPark e-wallet account. 

3.2 Fasspay is payment facilitator and is not a licensed financial institution. Fasspay does not provide any banking services such as, credit or loan facilities, savings accounts and etc. Your funds deposited with Fasspay through your GlobalPark e-wallet account shall not accumulate interest nor any sort of earnings. 

3.3 You are aware and acknowledge that certain message and mobile data rates may apply from your wireless service providers and/or carriers which may impact your use of GlobalPark e-wallet. For example, your mobile service carrier or provider may impose data usage for your use of GlobalPark e-wallet, including without limitation, the downloading of the required software, the receiving or sending text messages, or other use of your mobile device when using the products and/or services provided in GlobalPark e-wallet. You agree that you are responsible for any such fees and/or restrictions. 

3.4 You are aware and agree that Fasspay may contact you through your mobile device, through email or automatic phone calls or text messages, for any purpose regarding your GlobalPark e-wallet account, including but not limited to account servicing. 
 

4. USE OF GLOBALPARK E-WALLET ACCOUNT AND MAINTENANCE 

4.1 You may choose to add any credit cards or payment cards or such other methods to transfer funds into your GlobalPark e-wallet account as are made available in the Application (“Funding Source(s)”) including the debit of your GlobalPark e-wallet account using funds in your bank account. You may make a transfer of funds into your GlobalPark e-wallet account with any amount at any time, up to a maximum total amount of funds as approved by Partner in your GlobalPark e-wallet account, to meet the minimum balance requirement of GlobalPark e-wallet. You may not use any Funding Source for which you do not have authority to use for top- up or reload of the GlobalPark e-wallet. 

4.2 You are responsible to ensure that there is sufficient balance in your GlobalPark e-wallet account before using the Service for the total cost of the transaction to meet the conditions as following: 

• Maximum Wallet Limit is the amount as approved by Partner. 
• Maximum Daily and Monthly Transaction Limit is the amount as approved by Partner. 

4.3 You agree that the Parties may verify and authorise the Funding Source details when you first register the Funding Source with the Parties in connection with your use of GlobalPark e-wallet. In the case of credit cards as Funding Sources, you agree that the Parties may issue a reasonable authorisation hold, which is not an actual charge against your credit card, in order to verify your payment method through your credit card. The authorisation hold may appear in your statement as “pending”. The authorisation hold is issued as a preventive measure against any unauthorised or fraudulent usage of your credit card. In the event your payment through GlobalPark e-wallet using a credit as your Funding Source is processed overseas, you shall be liable for any additional charges in relation thereto. 

4.4 You agree that when you directly add funds to your GlobalPark e-wallet account using online banking, you confirm that you are legally authorized to access the bank account you have used. 

4.5 You may make payments for an amount, up to the total amount in your GlobalPark e-wallet account or up to the limit set by your credit card issuer (whichever is higher). When you make or receive a payment, you are liable to Fasspay for the full amount of the payment made plus any fees if the payment is later invalidated for any reason including but not limited to claims, chargebacks, or if there is a reversal of the payment. You agree to allow Fasspay to determine (or in the case where a credit card is used as the Funding Source, to work with your credit card issuer) to determine the appropriate party to incur the burden of such claims, chargebacks or reversals and where applicable to recover any amounts due to Fasspay in relation any payments made by you. 

4.6 You are responsible to resolve any disputes with your credit card issuer. You shall be responsible for all losses, reversals, fees, claims, penalties or chargebacks, incurred by you or Fasspay, another User, or a third party caused by or arising out of your breach of this Agreement, damage to or loss of your mobile device, the authorised use of your GlobalPark e-wallet account by a third party and/or your use of the Service, and where such are borne by Fasspay, another User or a third party, you agree to reimburse the same for any and all such liability. 

4.7 You may request withdrawal on the fund available in your GlobalPark e-wallet account, provided always that such withdrawal is made to your own bank account maintained with a local banking institution only and provided further that the minimum balance requirement in your GlobalPark e-wallet account is met. Fasspay reserves the right to refuse your withdrawal request in the event where the amount is in excess of the outstanding available balance in your GlobalPark e-wallet account. Fasspay will charge a fee for each withdrawal request. The charges will be paid by deducting from your GlobalPark e-wallet account. 

4.8 The funds withdrawn pursuant to clause 4.7 above shall be credited to your local bank account by Fasspay in Ringgit Malaysia (RM) only. 

4.9 If you suspect that your mobile device is lost or stolen, or that an unauthorized GlobalPark e-wallet transaction has been made, you are aware and agree that your GlobalPark e-wallet account shall continue to be operative until you notify the Partner that your GlobalPark e-wallet account has been compromised. You should notify the Partner of any loss, theft or if your GlobalPark e-wallet account is compromised as soon as possible. The Parties has in its absolute right to suspend your GlobalPark e-wallet and/or the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where the Parties reasonable believes you to be in breach of this Agreement. You agree that you will cooperate with Fasspay in relation to any financial crime screening that is required and to assist Fasspay in complying with any applicable and prevailing laws or regulations. You agree to immediately notify the Partner via email or through the Partner’s Customer Service telephone number, of any fraudulent activity or theft of funds in the GlobalPark e-wallet of which you become aware of, the Partner shall suspend your GlobalPark e-wallet account upon your notification to the Partner. 

4.10 Any GlobalPark e-wallet account suspension shall be effective within twenty-four (24) hours of the notification to the Partner. You remain liable to Fasspay for all your GlobalPark e-wallet account transactions (including all costs associated with its unauthorized use) prior to the suspension of your GlobalPark e-wallet account. Fasspay shall not be responsible to refund any monies arising from use by any persons till the expiry of 24 hours from the date of notification. 

4.11 If requested, the Partner shall refund the balance in your GlobalPark e-wallet account (less any applicable fees payable to the Partner) within fourteen (14) of receipt of a request or notification to the Partner through GlobalPark e-wallet or through the Partner’s Customer Service. Please notify or report to the Partier immediately if your GlobalPark e-wallet account is compromised. If not, and in the event an auto top-up instruction is linked to your GlobalPark e-wallet account, you will be liable for any such top-up made as and when such a top-up is successful. Any top-up or credit resulting from an auto top-up linked to your GlobalPark e-wallet account will only be refunded or replaced, if you have promptly reported or notified the Partner that your GlobalPark e-wallet account has been compromised.
 

5. TERMINATION 

5.1 You may terminate your GlobalPark e-wallet account at any time, by selecting the option to close your account through the Application, or the desktop Application (as and when made available by the Parties with or without prior notice to you). Once you confirmed closure of your GlobalPark e-wallet account, the following will occur: 

• Cancellation of any pending transactions. Note that if you were in the process or purchasing goods/services, that transaction will be cancelled.
• Any offline tokens assigned to your GlobalPark e-wallet account will be disabled.
• The usage of any credit cards or payment cards which you have linked to your GlobalPark e-wallet account as a Funding Source will be disabled.
• Any remaining funds will be remitted to your bank account or credit card, linked to your GlobalPark e- wallet account. If you would prefer the funds be remitted to a different bank account (subject to the provision of clause 4.7 above), please write in to Fasspay with the details of such bank account. The funds will be remitted to you once deductions for administrative fees payable to the Partner for the GlobalPark e- wallet account closing (if any) have been made, but in any case, within fourteen (14) days from your request for closure of your GlobalPark e-wallet account. 

5.2 Fasspay reserves the right to hold the funds in your GlobalPark e-wallet account for a reasonable period of time for any investigation purposes if Fasspay suspects that your GlobalPark e-wallet account has been subjected to fraud or is the subject of a dispute with (a) any merchant accepting GlobalPark e-wallet as a mode of payment or (b) another GlobalPark e-wallet account. 

5.3 Your GlobalPark e-wallet account will be suspended in the event that it is dormant or inactive or no transactions have been effected by you through GlobalPark e-wallet account for a consecutive period of twelve (12) months. You will be required to contact the Parties to reactivate your GlobalPark e-wallet account and applicable dormant fee will be applied during the inactive period. The dormant fee shall be chargeable annually upon your GlobalPark e-wallet account is suspended due to inactive, for up to a period of seven years or until the balance in your GlobalPark e-wallet account is depleted, whichever is earlier. 

5.4 Either Fasspay, the Partner or you may terminate this Agreement with one (1) month’s notice in writing to the other. 

5.5 You hereby agree that this Agreement shall terminate immediately, without notice, in the event that you are: 

• Deceased; or 
• Found to be in breach of any of the Terms of Use in this Agreement. 

5.6 In the event of any of the above, Fasspay reserves the right to deal with any such trustee, executive or representative of the Malaysian Courts as in its sole discretion considers appropriate regarding the administration of any outstanding balance in your GlobalPark e-wallet account. 

5.7 You are invited to contact the Partner in the first instance in the event you wish to make a complaint on the use of the Service either through email at https://dashapp.asia/ or through the Partner’s Customer Service telephone number at 6012-4566296. 

5.8 The Parties wish to highlight that you may use the BNM BNMLINK and TELELINK services regarding issues surrounding the conduct and activities of BNM regulated entities, including the issuers of Designated Payment Instruments such as Fasspay. The Parties are committed to giving its full cooperation with BNM and encourages you to make full use of the BNM BNMLINK and TELELINK services if they wish to do so. The details of BNM BNMLINK and BNM TELELINK are set out below: 

• BNMLINK 
  (Walk-in Customer Service Centre) 
  Ground Floor, D Block, Jalan Dato' Onn 
  50480 Kuala Lumpur 
  Tel: +603-2698-8044 extension 8950 / 8958 (BNMLINK general line) 
• BNMTELELINK 
  Laman Informasi Nasihat dan Khidmat (LINK) Bank Negara Malaysia 
  P.O. Box 10922 
  50929 Kuala Lumpur
  Tel: 1-300-88-5465 (1-300-88-LINK) 
  (Overseas: +603-2174-1717) 
  Fax: +603-2174-1515 
  Email: bnmtelelink@bnm.gov.my 

5.9 You agree to raise any complaints and disputes regarding any incorrect Service within twenty-one (21) days of the transaction, or of you becoming aware of the fraudulent usage of the GlobalPark e-wallet, whichever is earlier. 
 

6. GLOBALPARK E-WALLET ACCOUNT OWNERSHIP AND SECURITY 

6.1 You are solely responsible for maintaining the security and confidentiality of your GlobalPark e-wallet account login ID, GlobalPark e-wallet account and password or any identification that the Partner may provide you which allow access to the Service. 

6.2 You will provide the Partner with proof of identity as it may reasonably request or require. You acknowledge and agree that only one (1) GlobalPark e-wallet account can be registered on one mobile phone or other electronic device operating the Application. 

6.3 You agree to provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of this Agreement. You agree that if your information is untrue, inaccurate, not current or incomplete in any respect, the Parties has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice. 

6.4 You will only use an access point or device which you are authorised to use to access GlobalPark e-wallet. You are responsible for restricting access to your mobile device or personal computer to prevent unauthorised access to your GlobalPark e-wallet account. You agree to accept responsibility for all the transactions that in your GlobalPark e-wallet account, whether or not authorized by you. 

6.5 You shall take all necessary steps to ensure and you agree:- 

• not to leave your mobile device unattended while logged-in to Application and to log off immediately at the end of each session; 
• to keep your GlobalPark e-wallet account password confidential and secured; and 
• to immediately inform the Partner if you have any reason to believe that your GlobalPark e-wallet account password has become known to a third party. 

6.6 You represent that you are the legal owner of the bank account, credit cards and other financial information which may be retrieved through your GlobalPark e-wallet account. You represent that all information you provide to us in connection with the GlobalPark e-wallet is accurate, current, and complete, and that you have the right to provide the information to us for the purpose of using GlobalPark e-wallet. 

6.7 Fasspay is required to comply with the provisions of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (“AMLA”) as an operator of Designated Payment Instrument under BNM. 

6.8 As a user of GlobalPark e-wallet, you shall be required to provide to Fasspay with such data to allow Fasspay to establish and verify your identity both at the time of opening the GlobalPark e-wallet account and on an ongoing basis, in order to facilitate compliance by Fasspay with the provisions of the AMLA. 

6.9 You hereby acknowledge and agree that Fasspay and Fasspay Group may use such data provided for the purposes of establishing your identity and implementing an ongoing monitoring programme to ensure your adherence and/or Fasspay’s adherence to the provisions of AMLA, and complying with any anti-money laundering or counter terrorism financing laws applicable to Fasspay or Fasspay Group, together with sharing such data internally with its affiliates and third-party outsources, as well as in relation to transfers and reporting of such data and your transactions to BNM, and such other regulatory authority or law enforcement agencies as Fasspay and/or Fasspay Group may deem appropriate. 
 

7. AMENDMENTS TO THE AGREEMENT 

7.1 We may, in our sole discretion, amend, revise, vary, modify or update the Agreement and suspend or cancel your GlobalPark e-wallet account or your eligibility to use your GlobalPark e-wallet account at any time. By your continuous use of the Service GlobalPark e-wallet, you are deemed to have read and agree to any of such amendment, revision, variation, modification or update to the Agreement. You are required to visit the Terms of Use URL from time to time to be informed of the latest Agreement. 

7.2 Fasspay and/or the Partner shall give you at least twenty-one (21) days prior notice through email or through the Services before any variation of this Agreement. 
 

8. REPRESENTATION AND WARRANTIES 

8.1 By using the Service, you further represent and warrant that you have the right, authority and capacity to use the Service and to adhere by the terms of this Agreement. You further confirm that all the information which you provide to the Parties shall be true and accurate. 

8.2 Your use of the Service is for your sole personal usage. You undertake not to authorise any third party or persons to use your identity or your user status, and you may not assign or transfer your GlobalPark e-wallet account to any other person or entity. When using the Service, you agree to comply with all applicable laws in Malaysia or otherwise in the country, state or city in which you are present whilst using the Service. 

8.3 You may only access the Service using authorised means. It is your responsibility to check and ensure that you have downloaded and are using the correct Software for your device. The Parties shall not be liable if you do not have a compatible device or if you have downloaded the wrong version of the Software to your device. The Parties reserves the right not to permit you to use the Service should you use the Application and/or the Software with an incompatible or unauthorised device or for purposes other than which the Software and/or the Application is intended to be used. 

8.4 By using the Software and/or the Application, you agree that: 

• You will only use the Service for lawful purposes; 
• You will only use the Service for the purpose for which it is intended by the Parties to be used; 
• You will not use the Application for sending or storing any unlawful material or for fraudulent purposes; 
• You will not use the Service, the Application and/or the Software for purposes other than obtaining the Service; 
• You will not impair the proper operation of the network; 
• You will not try to harm the Service, the Application and/or the Software in any way whatsoever; 
• You will not copy or distribute the Software without obtaining consent in writing from Fasspay; 
• You will only use the Software and/or the Application for your own use and will not resell it to any third party; 
• You shall not employ any means to defraud the Parties or to enrich yourself, through any means, whether fraudulent or otherwise, through any event, promotion or campaign launched by the Parties to encourage new subscription or usage of the Service by new or the existing Users; 
• You agree that the Service is provided on a reasonable effort basis; and 
• You agree to abide by the terms of the Privacy Policy herein in relation to your use of the Service.
   

9. TAXES 

9.1 You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force and in connection with any future taxes that may be introduced at any point of time. 

9.2 You further agree to use your best efforts to do everything necessary and required by the relevant laws to enable, assist and/or defend the Parties to claim or verify any input tax credit, set-off, rebate or refund in respect of any taxes paid or payable in connection with the Service supplied under this Agreement. 

9.3 You agree that details of your GlobalPark e-wallet account and all transactions thereunder may be provided on request to any tax authorities in Malaysia or overseas where the purpose of such request is the lawful payment of tax obligations and/or the identification of assets for taxation. 
 

10. INTELLECTUAL PROPERTY OWNERSHIP 

10.1 Fasspay and the Fasspay Group, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Software and/or the Application and by extension, the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. 

10.2 This Agreement does not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service, the Software and/or the Application, or any intellectual property rights owned by Fasspay and/or Fasspay Group. 

10.3 Fasspay’s name, Fasspay’s logo, the Service, the Software and/or the Application and the third-party merchants or the product names associated with the Software and/or the Application are trademarks of Fasspay and/or Fasspay Group, and no right or license is granted to use them. 

10.4 For the avoidance of doubt, the term the Software and the Application herein shall include its respective components, processes and design in its entirety. 
 

11. INTERACTIONS WITH THIRD PARTY 

11.1 During use of the Service, you may communicate with, purchase goods and/or services from, or participate in promotions of third-party providers, advertisers or sponsors showing their goods and/or services through the Service, the Software and/or the Application. 

11.2 Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the relevant third-party. 

11.3 The Parties and its respective group of companies or affiliates shall have no liability, obligation or responsibility for any such communication, purchase, transaction or promotion between you and any such third-party. 

11.4 The Parties does not endorse any applications or sites on the Internet that are linked through the Service, the Application and/or the Software, and in no event, shall the Parties, its group of companies or affiliates be responsible for any content, products, services or other materials on or available from such sites or third-party providers. 

11.5 The Parties provide the Service to you pursuant to this Agreement. You recognize, however, that certain third- party merchants, goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and the Parties are not a party to and disclaims any and all responsibility and/or liability arising from such agreements between you and the third-party providers. 
 

12. LIMITATION OF LIABILITY 

12.1 The Parties makes no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, availability, accurate or completeness of the Service, the Application and/or the Software. 

12.2 The Parties does not represent or warrant that: 

• The use of the Service, the Application and/or the Software will be secure, timely, uninterrupted or error- free or operate in combination with any other hardware, software, system or data; 
• GlobalPark e-wallet or the Service will meet your requirements or expectations; 
• Any stored data will be accurate or reliable;
• The quality of any products, services, information, rewards or another material purchased or obtained by you through the Application will meet your requirements or expectations; 
• Errors or defects in the Application and/or the Software will be corrected; or 
• The Application or the Server that make the application available are free of viruses or other harmful components. 

12.3 GlobalPark e-wallet and the Service are provided to you strictly on an “as is” basis. 

12.4 All conditions, representations and warranties, whether express, implied, statutory or other, including without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are here excluded and disclaimed to the highest and maximum extent allowed under Malaysian law. 

12.5 The Service, the Application and/or the Software may be subject to limitations, delays and other problems inherent in the use the internet and electronic communications including the device used by you or other Users of GlobalPark e-wallet being faulty, not connected, out of range of mobile signals or functioning incorrectly. The Parties shall not be responsible for any delays, delivery failures, damages or losses resulting from such problems. 

12.6 To the fullest extent permitted by law, the Parties and its respective group of companies or affiliates shall not be liable for any claim, loss, damage, data loss, costs or expenses incurred (whether direct or consequential), suffered or sustained by you arising from or in connection with you use of the Service, the Application and/or the Software. 
 

13. DISCLAIMERS AND INDEMNIFICATION 

13.1 You are aware and agree that your use of GlobalPark e-wallet or the service is at your sole risk. any material downloaded or otherwise obtained through the use of GlobalPark e-wallet or the service is obtained at your own discretion and risk. the parties, its respective group of companies, employees, officers, agents and affiliates, are not responsible for any damage to your electronic or mobile device or loss of data which may result from the downloading of any such material, whether or not due to any computer virus, bug, malfunction, or otherwise. the parties make no representation or warranty as to the completeness, accuracy, reliability, or currency of any information or data that you may obtain through the use of GlobalPark e-wallet or the Service. 

13.2 By agreeing to the Terms of Use upon using the Service, you agree that you shall indemnify, defend, and hold the Parties, its group of companies and affiliates, (including its officers, directors, members, employees, representatives, solicitors and agents) harmless from and against any and all claims, costs, expenses, losses, or damages (including solicitors’ fees) arising out of or in connection with: 

• your use of GlobalPark e-wallet, the Service, the Software and/or Application in your dealings with third party merchants, third party providers, Partners, advertisers and/or sponsors; 
• your wrongful or illegal use of GlobalPark e-wallet, the Service, the Software and/or the Application including without limitation wilful misconduct or fraud; 
• your violation of any third party rights, including without limitation any right of privacy, publicity rights, or intellectual property rights; or 
• your violation or breach of any of the terms of this Agreement or any applicable law or regulation, whether or not referenced herein. 

13.3 The Parties reserves the absolute right to cancel any transaction through GlobalPark e-wallet, the Service, the Software and/or the Application for any reason required by law. 

13.4 The Parties wish to highlight to the Users that the Parties shall not in any manner, be liable to any User for any loss incurred by any User, including without limitation, any loss sustained by any User, arising from the insolvency of Fasspay and/or the Partner, or resulting from any lost or stolen e-money instruments, or any fraudulent transactions whether or not through the use of the Service by the User. 
 

14. MISCELLANEOUS 

14.1 Fasspay’s failure to enforce any right or provision in the Agreement shall not constitute a waiver of such right or provision unless agreed to by Fasspay in writing and shall not affect Fasspay’s right to enforce such right or provision. 

14.2 If any provision of the Agreement is held to be void, invalid or unenforceable, such provision shall be severed and the remaining provisions of the Agreement shall remain valid and shall be enforced to the fullest extent under law. 

14.3 The Agreement are governed by and construed in accordance with the laws of Malaysia without regard to the choice or conflict of law provisions of any jurisdiction. 

14.4 No joint venture, partnership, employment or relationship between a principal and agent exists between you, the Parties or any third party merchant or provider as a result of the Agreement or use of GlobalPark e-wallet or the Service. 

14.5 This Agreement comprises the entire agreement between you, Fasspay and the Partner and supersedes all prior or contemporaneous negotiations or discussions, whether written or oral (if applicable) between you and Fasspay in relation to the subject matter contained in this Agreement. 

Please read this Product Disclosure Sheet before applying forGlobalPark White Label E-Wallet. Do also read the governing terms and conditions for Fasspay’s users, which is accessible by web link www.fasspay.com 

(Last Updated: 5^th May 2021) 


PRODUCT DISCLOSURE SHEET - GLOBALPARK WHITE LABEL E-WALLET 

1. What is GlobalPark e-wallet? 
GlobalPark e-wallet is provided by the Partner in collaboration with Fasspay. GlobalPark e-wallet is an electronic wallet platform (“e-wallet”) operated by Fasspay that allows you to make in-App digital payments at product and service providers, merchants and agents’ point-of-sale terminals or readers lawfully accepting payments using GlobalPark e- wallet, provided always that no payments in violation of the Terms of Use shall be permitted. You can further manage all your transaction and account balance via the Partner’s mobile application.  
(Refer to https://www.bnm.gov.my/non-bank-e-money-issuers) 
 

2. Terms of use of GLOBALPARK E-WALLET 

• You are responsible for maintaining the confidentiality of your login ID and password. 
• You are required to ensure that there are sufficient funds in your GlobalPark e-wallet, before performing any purchase or withdrawal transactions. 
• Each GlobalPark e-wallet has a maximum Wallet Limit as approved by Partner. Your e-wallet usage and top-up is limited to the maximum Wallet Limit allowed for your e-wallet. You cannot top-up your e-wallet in excess of the maximum Wallet Limit which has been stipulated and approved by Partner, for your e-wallet. 
• You are also responsible for ensuring that payments or purchases performed from the e-wallet are correct and you must check your transaction history from time to time. 
• You are required to notify Partner, of any transaction that is not performed by you or any transaction that you wish to raise as a dispute, within twenty-one (21) days of the transaction. 
• You are also responsible for ensuring that the e-wallet issued to you is not used as an instrument of payment for any illegal or unlawful transactions, including without limitation, money laundering and/or terrorist financing. You must only use the e-wallet strictly in accordance with the terms and conditions governing the e-wallet. 
   

3. Fees and charges 

Note: All fees and charges shall be subjected to the applicable tax including but not limited to the Sales and Service Tax (SST). 

4. What are the key terms & conditions 

• GlobalPark e-wallet mobile application is available on Apple iOS and Android. The Mobile App comes with touch ID and passcode security. 
• You are required to provide personal identification documents and any other documents that may be required by Fasspay from time to time. 
• GlobalPark e-wallet is non-transferable and shall only be used exclusively by you as the e-wallet user 
• Fasspay shall not be responsible or held liable for any disputes (or loss) in relation to any excess funds if you attempt, have attempted or actually topped-up in excess of the maximum Wallet Limit, and Fasspay reserve the right to take any action that Fasspay may deem necessary, including blocking, suspending and/or terminating and cancelling your e-wallet if Fasspay finds that you have persistently attempted to do so, despite the Wallet Limits stipulated for the e-wallet. Note that even if you have topped up your Wallet Account in excess of the Wallet Limit, you can still only transact and use the e-wallet up to the maximum of the Wallet Limit that Fasspay have approved for you. 
• In the event of any disputes, you agree and are obliged to settle all disputes directly with the transaction merchant who honored your e-wallet and you shall pay us all amounts required under the terms and conditions governing the e- wallet despite such disputes. 
• Upon termination (whether by Fasspay, Partner or you) of your GlobalPark e-wallet, the balance of funds on the e- Wallet Account (if any) shall be (subject to approval by Fasspay) refunded to you (less any applicable fees and charges)  within  fourteen  (14)  days  from  the  said  termination  subject  to  confirmation  provided to Fasspay by you of your valid and current mailing address. No refunds will be processed for e-wallet which have been blocked and/or terminated due to fraudulent or suspicious activity or for accounts dormant for a lengthy period of time with minimum balance. 
• Fasspay may need to charge applicable fees to your GlobalPark e-wallet, which have been in dormant status for a lengthy period of time or forfeit the (minimum) available funds therein. 
• If Fasspay is unable to charge any applicable fees on the e-wallet due to the fact that there are no balance of funds on your Wallet Account for that particular month, then Fasspay reserve the right and shall be entitled to retrospectively charge those said applicable fees upon or once your Wallet Account has been topped up and has sufficient balance of funds. 
• Fasspay may at any time vary, revise, change, amend, withdraw, substitute or remove any of the terms and conditions governing the use of the e-wallet. Any such amendment shall be effective twenty-one (21) days after the revised terms have been posted on Mobile Application or our website. 

5. What if I fail to fulfil my obligations? 

• If you do not have sufficient funds in your GlobalPark e-wallet Account to meet the value of your transaction, the transaction will be declined. 
• If you fail to secure your login ID and password, you shall be financially liable for all transactions performed and debited from your GlobalPark e-wallet Account. 
• If you fail to notify Fasspay immediately in the event of loss or theft of your electronic device, you shall be financially liable for all transactions performed and debited from your GlobalPark e-wallet Account prior to the notification. 
• If you contravene, breach or fail to abide by any of the Terms and Conditions of the e-wallet, Fasspay shall be entitled to block, suspend, revoke and/or terminate your GlobalPark e-wallet Account. 
• In addition to the events of default by you, the e-wallet user, Fasspay may at our sole absolute discretion, limit, block, suspend or terminate (without refunding any balance) your use of the GlobalPark e-wallet Account if Fasspay detect any unusual, irregular, suspicious, fraudulent, or unauthorized activity on your GlobalPark e-wallet Account; or suspect misuse of your GlobalPark e-wallet Account; or there is a contravention; non-adherence or breach by you to any of the provisions of the terms and conditions governing the GlobalPark e-wallet. 

6. What are the major risks? 
As indicated in the previous section, the major risks are as follows: 

• Failure to secure your login ID and password at all times; and 
• Failure to immediately notify Fasspay in the event of loss or theft of your electronic device. 
• In both the above cases, you are financially liable for any transaction performed. 
• When you use your GlobalPark e-wallet to perform an online transaction (that is, through Internet sites and portals) to purchase goods and services, you are fully liable for the transaction effected through the use of your account information and OTP. 
• If you fail to notify Fasspay in writing of any errors, discrepancies or inaccuracies of your transaction within twenty- one (21) days from the date of the transaction, you may lose your right to dispute the transaction and the debit entry to your GlobalPark e-wallet, in respect of this transaction shall be deemed final and conclusive. 

7. What do I need to do if there are changes to my mobile number? 

• It is very important for you to inform Fasspay of any changes to your mobile number to ensure that all correspondence reach you in a timely manner. 
• This can be done by dropping an email to the Partner to update your contact details. 

8. Where can I get further information? 

You can obtain further information as follows: 

• Call Partner at 1-300-88-7275 (within Malaysia only) or 603-78639779 (Overseas call) 
• Email Partner at: support@globalpark.ai 
• Visit our website: https://globalpark.ai/